WELCOME TO DATATEX DYNAMICS

Datatex Dynamics is a South African based Software company in the telecommunications sector. Our areas of expertise include the development of Call Recorder solutions, Call Centre solutions and Telephone Management systems.

So whether you want to maintain a certain standard in your call centre, save on your telephone expenses or simply have peace of mind in telephonic disputes; Datatex Dynamics has some of the finest telephony software solutions on the market today.

RECENT NEWS

Datatex Dynamics 2011: The year ahead
 
February – wonderful memories of holidays are fading. The only remaining evidence of the good times that were had by all being tight clothes and a battle to get rid of the beer that has solidified on our hips under this African sun of ours.

Nevertheless we are ankle deep in 2011 already, and things are certainly looking great for the year ahead. At Datatex, we have some very exciting news that we would like to share with you. In our quest to constantly improve every aspect of our business and to provide you with the reassurance that you entrusted your business with a company that defines best business practices through our innovations and vision.We are please to share the following information with you:

Ama Tel-Tel will assist SMEs in complying with the New Consumer Protection Act
 
Through our very tight and intensive development around our integration into Mitel we can now offer an extremely cost effective, high quality, pure VoIP recording solution on Mitel controllers in the SME space. Ama Tel-Tel is part of our core Amethyst offering, structured specifically for this growing market segment. With various options available and potential to grow into a full version of Amethyst. It is most certainly the perfect solution for the SME with tight cash flow as well as the large corporate with an initial small recording requirement concerned about future growth.

We want to communicate with all of you through our new support forum
 
We are extremely excited to announce the immediate availability of our forum support option at http://forums.datatex.co.za. Please encourage all your technical and sales people to register as soon as possible in order to obtain the latest support and sales information. We will also provide RSS feeds from our forums to ensure constant updates are available at all times. Forum support will soon replace all technical email support.We have found the advantages of one- to- many communication is a critical requirement in order to ensure quick response times on key issues. 90% of our email support is replication of information and support forums are certainly the best option to share knowledge. It also allows end-users to share information with one another on typical implementation scenarios, questions and solutions. The forums will ultimately become the definitive library on all detailed aspects of our products. We have started off by adding all documents from our software support libraries (SSL) to the forums and these are fully searchable. The forums are therefore already loaded with tons of information. Now let us all build on this together.
TNG can now also control costs on the NEC PBXs
 
Full budget management with barring control is available through TNG on a number of PBXs. Due to popular demand, we now also have control barring on the NEC.
 
Be alert, be super alert because there is a Minefield
 
Our brand new web-based remote site monitoring solution, Minefield is up and running. Providing extended intelligence in alarm- and event-monitoring functionality, it will eventually replace our event-monitor system in full over the months to come. All of this will ensure better detection of potential failures in hardware, software and networking infrastructure with all our SLA clients. Peridot – Our new predictive dialler with both hard and soft dialler options.
 
We intend on releasing our very own predictive dialler in the next few months. Please watch this space or in the mean time let us know if you are interested in becoming a beta site with all the advantages in helping us creating a world class solution for your outbound call needs.
 
See and hear your own with MyAccount
 
This is our own internal web-based Customer Information Repository (CIR) system. After trying out a number of CRM systems over the last couple of years we came to realize we need a custom system. Given our own in-house development skills, it made sense to do this ourselves and\ integrate all our own systems into this. Integration with TNG has been completed and the next to follow is Amethyst. We also want to convert the XML data structures into a proper relational database to give us more flexibility. Once this is completed, we will start giving our SLA customers selective access to their own information in MyAccount. Consequently our SLA customers will have access to all correspondence, documents and voice recordings between themselves and Datatex staff. We aim to have this all up and running before the 3rd quarter of the year.
 
It must be clear that we cannot sit still and wait for life to happen. We make it happen.

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